Return policy

Hey there! Changed your mind? No worries! We want you to be totally happy with your purchase. If something isn't quite right, we’ve got a super simple return process for you.

To make sure your return goes smoothly, please check that your item meets these fun little requirements:

Keep it fresh: The item must be unused and in the exact same condition as when you received it.
Love the box: Please keep the original packaging intact. It’s like the item’s cozy home!
You have 30 days from the day you receive your order to start your return journey. Don’t wait too long, or the clock might run out on us!

How to start a return?

Please send an email to admin@hciisoft.com to get the return address and further instructions. We’ll guide you through the next steps with a smile!

Refund Timeline

Once we receive your returned item and give it a quick check-up, we will process your refund within 7-14 days. Keep an eye on your account; the money will pop back in before you know it!

If you have any questions or just want to say hi, feel free to drop us a line at admin@hciisoft.com. We’re here to help!